FAQs
How long does it take for my products to be made?
Production and delivery time varies depending on the item(s) ordered, your customization options, and your location. We always aim to produce within 14 days maximum from the date of your order.
How long does it take for shipping?
After production (about 14 days) we send the package directly to the courier.
You can expect to receive your item within 15-30 days from the date we have sent your parcel to the courier.
Whilst we strive to deliver your item as quickly as possible please note that factors such as courier delays, customs clearance procedures or unforeseen circumstances can sometimes cause delays which are beyond our control.
How can I track my order?
To track your order, you will receive an email with our delivery service tracking details of your order.
How do I change my shipping address after my order has been placed?
Simply email info@pharhauz.com with the order number and address change.
How will I know how my order is progressing?
Once your payment is received, your purchase is sent directly for production after 48 hours.
So that you can monitor the progress of your purchase you will receive three emails regarding the status of your order. You will be alerted by email at the following stages;
Once your payment has been accepted
Once your order is dispatched from our manufacturer into your chosen address
Once your order has been delivered
What do I do if I have a problem with a Pharhauz product?
We will help you with any queries after your purchase. Contact us at info@pharhauz.com if you require any assistance with your product after purchase.
What can I customize in the Pharhauz furniture range?
Customisation options vary depending on the product you have selected. You will be able to select the size, shape, material and color of the components and we will let you know about feasibility and cost. Then we can produce it for you.
Can I request colors to be used that are not in the Pharhauz offer?
In your Special Order Request email, you can specify a color and Pharhauz will decide if it is possible and send you an email about price and delivery time.
Can I request custom dimensions of my product?
Yes, with products ordered as a Special Order.
Do your prices include VAT?
All prices include your country specific VAT.